Need help? Try our list of Most Frequently Asked Questions:

1. What are your store hours?

2. Do you offer online ordering and delivery?

• Yes, we offer online ordering for your convenience. You can browse our inventory, select the items you need, and choose delivery or in-store pickup during the checkout process.

3. Can I check if a specific product is in stock before visiting the store?

• Absolutely! To check the availability of a particular item, you can either give us a call or use our online stock checker on the product page.

4. Do you provide cutting services for lumber and other materials?

• Yes, we offer cutting services for lumber, pipes, and other materials in-store. Our knowledgeable staff will be happy to assist you with your specific cutting needs. Service fees may apply.

5. What payment methods do you accept?

• We accept major credit cards (Visa, Mastercard, Discover, American Express) as well as cash and debit cards. Contactless payment options, such as mobile wallets, are also available.

6. Can I return or exchange a product?

• Yes. Please refer to our Returns and Refunds page on our website for detailed information regarding our policy and any specific conditions.

7. Do you provide product warranties?

• Many of our products come with manufacturer warranties. The duration and coverage vary depending on the product. Please check the product details or reach out to our customer service for specific warranty information.

8. Can I request a special order for items not currently in stock?

• Certainly! We offer special order services for items that may not be available in-store. Speak to one of our associates or contact our customer service to discuss your special order requirements.

9. Are there any discounts or loyalty programs available?

• We frequently offer promotions and discounts. Stay updated with our latest offers by subscribing to our newsletter or following us on social media. 

10. Can you provide advice or guidance on home improvement projects?

• Absolutely! Our knowledgeable staff is here to assist you with any questions you have regarding your home improvement projects. Whether you need advice on materials, techniques, or product recommendations, we're here to help.

11. Do you have an app?

• Currently, that feature is not available. However, our website is meticulously optimized for seamless functionality on your phone, mimicking the experience of a dedicated phone app. For quick access, you can even add an icon to your homescreen by following these instructions:
  

  For Android (Using Google Chrome)

  1. Open Chrome and navigate to the website you want to create a shortcut for.
  2. Tap on the three dots in the upper right corner to open the menu.
  3. Select Add to Home screen.
  4. Enter a name for the shortcut and then tap Add.
  5. The shortcut will appear on your home screen, allowing easy access to the website.

   

  For iOS (Using Safari)

  1. Open Safari and go to the desired website.
  2. Tap the Share icon (the square with an arrow pointing out of it) at the bottom of the screen.
  3. Scroll down and tap Add to Home Screen.
  4. Name your shortcut and then tap Add in the upper right corner.
  5. The shortcut will appear on your home screen like any other app.

If you have any further questions or need additional assistance, please don't hesitate to reach out to our customer service team at either location or via email at cs@mdhlumber.com We're here to make your shopping experience as smooth and enjoyable as possible!

• Call Akron Lumber 712-568-2801  
• Call Crofton Lumber 402-388-4330